These Terms govern your use of the HS Smart Support website and any independent digital support services we provide. By using the website or requesting services, you agree to these Terms.
Services
We provide general remote guidance for printer and scanner setup, connectivity, configuration, workflows, and troubleshooting. We do not provide manufacturer warranty service, physical repair, replacement parts, emergency service, or a guarantee that a device or third-party service can be made operational.
Your responsibilities
You agree to provide accurate information, maintain backups, follow safety instructions, use lawfully obtained hardware and software, and avoid sharing passwords or sensitive information. You remain responsible for your devices, accounts, networks, data, and decisions.
Third-party products and services
References to manufacturers, products, operating systems, applications, or websites do not imply endorsement. Third-party terms, warranties, availability, and privacy practices apply to their products and services.
Fees and refunds
If paid services are offered, pricing, scope, and any refund terms will be disclosed before purchase. Unless otherwise stated in writing, fees cover time and guidance rather than a guaranteed technical outcome. Statutory consumer rights remain unaffected.
Acceptable use
You may not misuse the site, interfere with its operation, attempt unauthorized access, submit unlawful or harmful content, impersonate others, or use our materials in a misleading way.
Intellectual property
The website’s original content, design, and service materials belong to us or our licensors. You may use them only for personal, non-commercial purposes connected to the requested services.
Disclaimers
To the extent permitted by law, the website and services are provided “as is” and “as available.” We disclaim implied warranties including merchantability, fitness for a particular purpose, and non-infringement. Technical outcomes may depend on device condition, network environment, third-party systems, and user actions.
Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of data, profits, or business opportunity. Any aggregate liability will not exceed the amount you paid us for the specific service giving rise to the claim. Some jurisdictions do not allow certain limitations.
Termination
We may suspend access or decline a request when necessary for security, unlawful activity, abuse, nonpayment, or violation of these Terms.
Changes and severability
We may update these Terms by posting a revised version. If any provision is unenforceable, the remaining provisions will continue in effect.
Contact
Questions about these Terms may be sent to info@hpsmart.org.