New printer setup
Installation guidance, compatible software, drivers, accounts, and first-print configuration.
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Independent printer specialists
Expert printer help.
Expert printer help.
Without the runaround.
Clear remote guidance for setup, wireless connection, scanning, drivers, and everyday printer issues across thousands of models.
10,000+supported models
Multi-brandprinter expertise
Remoteconvenient guidance
DEVICE SUPPORTPrinter overview
ConnectedReady
ConnectionWi-Fi active
Print queueAll clear
Device is readyView details →
What we solve
Support for every stage of your printer’s life.
From opening the box to resolving an offline printer, our specialists provide clear steps tailored to your device and setup.
Wireless & network
Connect printers to Wi-Fi, computers, phones, tablets, and secure home networks.
Wi-Fi setup steps →Offline & error issues
Resolve print queues, driver conflicts, connection drops, and common error messages.
Fix an offline printer →Scanning workflows
Configure scan-to-computer, email, file formats, quality settings, and document routines.
Scanning guide →Apps & software
Independent help with compatible printer applications, updates, and device settings.
Find official software →Free printer tools
Fix it yourself with free tools.
Print a test page, troubleshoot common problems, and work out print sizes, paper sizes and ink costs. Free, private and nothing to install.
Test page
Printer test page
Print a color, black-and-white or nozzle check page to spot missing ink, banding and misalignment.
Open tool →TroubleshootPrinter troubleshooter
Pick your problem and follow one fix at a time for offline, not printing, Wi-Fi, jams and scanning.
Open tool →PhotosPrint size & DPI calculator
Find the largest print size for any photo, or the pixels a print needs at 300 PPI.
Open tool →Running costsCost per page calculator
Compare two printers’ ink or toner cost per page, monthly cost and when a pricier one pays off.
Open tool →ReferencePaper size chart & converter
Every common paper size in mm, cm, inches and pixels, with a to-scale A4 vs Letter view.
Open tool →SetupPrinter connection guide
Get a personalized checklist to connect any printer by Wi-Fi, USB, Ethernet or Wi-Fi Direct.
Open tool →How support worksStart with the problem.
Start with the problem.
Leave with a plan.
No confusing jargon. Just focused questions and practical next steps for your specific printer.
Start a request →Describe the issue
Tell us the brand, model, device, and what you see on screen.
Receive tailored guidance
We organize the right troubleshooting path for your situation.
Get back to your work
Follow clear steps and contact us again when you need clarification.
Are you affiliated with device manufacturers?
No. HP Smart Support is an independent third-party provider and is not affiliated with, authorized by, or endorsed by HP, Canon, Brother, or other manufacturers.
Which printers do you support?
We provide general digital guidance for thousands of consumer and small-office printer and scanner models. Compatibility depends on the model, operating system, and network.
Do you repair printer hardware?
Our service is remote and digital. We do not perform physical repairs, warranty service, or sell replacement parts.
Are your printer tools free?
Yes. Our printer test page, troubleshooter, print size, cost-per-page and paper size tools are free, need no sign-up, and run entirely in your browser.
Do you provide printer driver downloads?
No. We never host drivers or apps. We link only to official manufacturer websites and operating-system update services, which are the safest places to download printer software.
How do I request support?
Use our support form or email your device model and issue to info@hpsmart.org. Never send passwords or payment-card information.
PRINTER PROBLEM?
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